Category: Marketing

  • Top reasons you should hire a digital marketing agency

    Top reasons you should hire a digital marketing agency

    As a business owner, there’s nothing more important than helping your business to grow. You probably know where you want your business to be within the next few years, but in terms of success, it can feel as though you have a mountain to climb.

    The best way to get your business noticed and to build brand awareness is by creating a strong marketing strategy. However, traditional marketing methods including TV and radio advertising, newspaper, and direct mail marketing are somewhat effective but they’re also incredibly expensive and not always a viable option for a fledgling business. So, what’s the answer?

    Small businesses find themselves at much more of an advantage if they utilize online tools to market their business. This is where a digital marketing agency comes in – click here to reach out to the fastfwd digital marketing team – here we’ll look at the top reasons you should consider outsourcing your digital marketing.

    They’re the experts

    From SEO to SEM, PPC, and email marketing, or even utilizing your website to promote your visibility online – trying to get your head around all these different forms of digital marketing can be overwhelming. So, it makes perfect sense to hire a team who know what they’re doing. Instead of battling through and making expensive and time-consuming mistakes, you can hire a team of experts who will dedicate their time to creating productive campaigns that will get you the results you want.

    You can focus on your business

    Of course, jumping into digital marketing is great for your business, however, as the boss your time and focus could be better spent elsewhere. Deciding to take on your digital marketing responsibilities yourself means more responsibilities as this is something that cannot be left to its own devices. Even working with an in-house team would require your supervision. Hiring a digital marketing team to work hard in the background whilst you run your business makes perfect business sense.

    They’ll grow with your business

    Once your business starts to grow; you would need to expand your in-house digital marketing team. Again, this would be time consuming and expensive. When you hire an external company, there are no restrictions, they’ll simply grow with your company and provide packages that match your changing requirements.

    You can see the results for yourself

    Digital marketing allows you to see first-hand what is working and what isn’t. You should receive regular reports from your marketing agency, keeping you in the loop and allowing you to make informed decisions. You’ll also receive regular digital marketing and website audits too.

  • Efficient Marketing Tools to Create Viral Campaigns Rapidly

    Efficient Marketing Tools to Create Viral Campaigns Rapidly

    Marketing has always been a subtle companion of trade and e-commerce. It started with word of mouth and later grew into an entire industry with its own methods, techniques, and tricks. With the emergence of social media marketing, the role of marketing has only increased. It has always been associated with huge investments, but now they have grown even more.

    Since more and more students start their own businesses that are often related to sales of products and services, knowledge of marketing and keeping abreast of its latest tools and techniques are necessary to reach success.

    Such an active business involvement takes over all of the time students have. Thus, they often leave their academic assignments to a custom essay writer they find online, focusing on customer acquisition for their venture. Fortunately, modern marketing tools can help them save even more time.

    Having a desire to learn, young business owners can master several effective marketing tools themselves. It can help them save money while developing a better understanding of how marketing actually works.

    This article is going to shed light on several most successful marketing tools of our time.

    Efficient Marketing Tools to Create Viral Campaigns Rapidly

    Image source: Rhobos IT Solutions

    MailChimp

    Email marketing is almost as old as the Internet. However, it still helps target millions of people to particular products – Marketers should not ignore Email marketing – With a growing number of new tools and techniques, it still ranks high among all other marketing tricks in terms of success.

    MailChimp helps marketers or small business owners create engaging and appealing emails that target the right population of clients, convert visitors into buyers, etc. This tool also helps in planning email sending out, automating as many associated processes as possible.

    Digital Marketing Tuner

    Data is the most valuable asset on Earth right now. If your business does not make use of the customer data it collects, it will surely collapse. Thus, it would help if you had tools like Digital Marketing Tuner to increase the efficiency of data reporting. It can help you get numerical information concerning your marketing campaign to understand whether what you do is right.

    This tool analyzes and optimizes data in a way that makes your business results clear. With such a comprehensive report, you can decide what changes you need to introduce.

    HubSpot

    This tool has outperformed all its competitors in the CRM subfield. If your business is represented online, it is definitely a must-have.

    It helps you order such aspects of online marketing like blogging, SEO, social media, website management, and lead generation. Also, it is indeed an all-in-one marketing software, as it also helps you with landing pages, email marketing, and data reporting.

    Trello

    It is wrong to assume that Trello is merely an organizational tool. It surely is, but it is also about making the most out of content marketing.

    It can help you manage your marketing team 24/7 through task delegation and full transparency guarantee. Every post, content, and idea can be discussed and evaluated by the entire team before it goes live.

    Other similar programs help in organizing teamwork. However, for marketing purposes, Trello is one of the best.

    Wistia

    Every search engine evaluator would say that modern customers demand visuals. Images and GIFs are no longer enough. Thus, you should use video hosting platforms to be able to host video files on your website.

    Wistia is one of those. Apart from playing videos as per the given setups, you can also get detailed analytics on every piece of video material you host through the platform. It really helps one bring marketing to a new level.

    Typeform

    With your business growing, you will definitely feel the need to interact with your customers more. These interactions should be informative to you and interesting to the customers.

    Typeform allows you to create surveys that would be engaging to the audience and valuable to you. One can easily replace a standardized form with a more customer-oriented one to get more answers and feedback. Eye-catching quizzes can help your marketing campaign go viral.

    AdStage

    Managing your advertising campaigns across different platforms can be a challenging task. AdStage helps in monitoring all PPC campaigns by automating and analyzing every step of the way.

    Using this tool, you can also track marketing outcomes and adjust the campaign accordingly. You can also add different engaging features to make advertisements more interesting and informative. In any case, if your business relies on PPC technologies, AdStage is a must.

    Buffer

    Managing and updating social media accounts can take lots of time. However, if you use Buffer, this task becomes much easier.

    This tool allows updating content on multiple social media platforms in a fast and easy way. If your business is present on Facebook, Instagram, or LinkedIn, you can use a free plan.

    Google Analytics

    Google Analytics is a universal marketing tool that can help you track the success of all marketing campaigns. You can filter different criteria to see the most relevant analytics.

    Google Analytics helps one stay on track with website traffic and take immediate actions to increase customer acquisition and engagement rates.

    Efficient Marketing Tools to Create Viral Campaigns Rapidly

    Final Words

    Marketing plays an important role in developing and promoting any business operating in B2B, B2C, and C2C formats. Even though it has grown into a single industry with all its complexities, many tools are being created daily to ease marketing planning for business starters.

    They not only help one organize marketing activities but also allow you to save time and effort and dedicate energy to more inspiring and creative tasks.

  • How a Non-Digital Approach Can Work For You

    How a Non-Digital Approach Can Work For You

    Sometimes the old ways are best. While most marketers are telling people to rely on using the Internet as their main source of marketing, this does not necessarily apply to everyone. Some business are more local and so the international aspect of the Internet does not really work for them.

    These businesses are either local by their very nature, such as auto dealerships or tailors, or their product does not necessarily ship well, such as food and sculpture. As such a digital marketing campaign will actually not be as effective as a more traditional campaign.

    As such, it may not be a bad idea to look at how some of the more traditional campaigns work, such as billboards, signs, and chamber meetings.

    Marketers such as Allegra Marketing have found great success for local businesses when it comes to using traditional approaches, especially when the businesses they are working with may not translate that well to the Internet.

    An obvious advantage is that a digital marketing campaign may be overkill; if the business cannot deliver its products beyond a certain radius, then it may not be a good idea to advertise to everyone on the globe.

    Another issue is that sometimes the Internet may not be available, or parts of it may be blocked off. When Facebook and Instagram went down a lot of social marketers were at a major disadvantage. As they were unable to connect to their usual potential customers, their marketing campaigns suffered. This meant that they were effectively dead in the water while more traditional campaigns were not affected in the least. Thus, while it may be great to have a digital presence, such as a website or a social media presence, it can be a bad idea to depend solely on that means.

    This is one reason that more traditional advertising campaigns may be worth looking into, especially for more locally oriented businesses. Those businesses tend to do especially well as their potential customers are close by and so they only need to worry about those customers.

    This means radio, television, print, mailers, and, of course, billboards. Radio and television are possibly the most expensive and require some serious thought to take full advantage of them, especially to reach a more targeted audience. The ads need to reach the right audience to be effective. However, they are also the best investment for those looking to saturate the local market.

    Despite what some have said not all newspapers are dying, especially local ones. The local newspaper is the voice of the community and is usually the first place most people look for businesses that can help them. As such, an advertisement there can only help a business, especially if the newspaper has a business directory. Mailers are also effective, especially if the audience can be limited somehow. Between the two a rather effective marketing campaign can happen, especially when tied with some sort of address collection campaign; targeted mailers do better than those sent to a general area and some local newspapers do not target all areas.

    Billboards are one of the most effective means of advertising for a local area.

    Billboards take advantage of a captive audience, especially considering that the driver has to see look at the billboards at some point. While most people think that they just melt into the background, the reality is that people do see them and actually act on it. Billboards can thus reach a wide audience quickly, making them very efficient for the money invested in them. Combined with a great campaign, a billboard well placed can be one of the most effective ways of getting customers into the door.

    Lastly, chamber meetings are always a good idea. Most cities have some sort of chamber of commerce, allowing local businesses a chance to get together.

    While this usually amounts to just trading business cards, this also means that businesses can seek out like-minded individuals and seek out alliances of one sort or another.

    Usually, this makes the meeting a great way to find potential customers and usually ones that buy substantially more than the average customer, making the proper strategy a necessity.

    By combining all of these different strategies, a company cannot only do well but not rely on digital advertising to get its message out, making it well worth the investment.

  • Kijamii Wins Entertainment Grand Prix at 2019 Dubai Lynx, Named Independent Agency of the Year

    Kijamii Wins Entertainment Grand Prix at 2019 Dubai Lynx, Named Independent Agency of the Year

    Leading digital creative content and production agency Kijamii was named the 

    “Independent Agency Of The Year” at the 2019 edition of the Dubai Lynx Festival of Creativity.

    This year’s Dubai Lynx marks the agency’s debut participation in the annual festival, which also saw them taking home the Grand Prix in the Entertainment category for their “Sweet Revenge” campaign for President Cheese Egypt. 

    Created, produced and advertised by Kijamii, the award-winning digital ad reflects the agency’s strategy in becoming the new age creative and production hub, providing native digital solutions that are both agile and efficient. 

    With three regional offices in Cairo, Dubai and Riyadh, Kijamii has continuously aimed to raise creative standards with its region-wide campaigns.

    “This is a tremendous honor and a big milestone that we’ve been working towards for a while now, and we couldn’t have done it without our talented team,” Kijamii CEO Bassem ElHady said.  

    Dubai Lynx has been recognizing MENA’s most creative marketing and communication campaigns across the region for the past 10 years, bringing together the finest creatives and the world’s best brands. This year’s festival took place from the 10th till the 13th of March.

  • Marriott International Launches Dedicated Dining Platform in UAE

    Marriott International Launches Dedicated Dining Platform in UAE

    Marriott International has launched a dedicated dining platform in the UAE, MoreCravings.com, which allows guests to discover a wealth of food experiences across its properties all in one place.

    As one of the leading restaurant and bar operators in the Middle East and Africa, Marriott International offers an incredibly diverse range of dining options with more than 350 outlets to choose from in the UAE alone. The More Cravings website features Marriott International’s restaurants and bars, making it simple for everyone to discover great experiences at the click of a button.

    From the Latin soul of Toro Toro at Grosvenor House, a Luxury Collection Hotel, to the Oak Room headed up by MasterChef Tom Aikens at the Abu Dhabi EDITION, visitors can search by cuisine, experience, location and deal to select their ultimate food adventure.

    Not only this, connoisseurs will be able to read reliable, authentic and honest reviews from everyday foodies in the blog section. As part of their search to ‘Find the Next UAE Foodie’, Marriott International has selected four passionate food writers to impartially review their outlets on More Cravings across four categories: Luxury Dining and Fine Casual; Family-friendly; Casual and Cafes; and Bars.

  • Report: How Arabs react to videos on Facebook

    Report: How Arabs react to videos on Facebook

    It’s without the shadow of a doubt that video content is here to stay across digital.

    Here at Digital Boom and Metrics, we were interested in reviewing the reactions to different brands, concepts, and video types across Facebook in 2018 and looking for any interesting patterns that could help brands get the most out of video in 2019.

    The data we found was quite interesting. We’ve shared below the numbers and our quick thoughts.

    Data Methodology: Mintrics, a SaaS-based Social Video Analytics, and Intelligence platform analyzed over 1.8K brands representing over 115K videos across Facebook and Youtube. FMI Check out Mintrics.com.

    Reaction (Engagement) breakdown by country:

    How arabs react to videos on facebook, Mintrics, digital boom
    Reactions breakdown by country

    Egypt

    • Reactions: 82.7%
    • Comments: 5.9%
    • Shares: 11.3%

    KSA

    • Reactions: 85.7%
    • Comments: 6.7%
    • Shares: 7.3%

    UAE

    • Reactions: 81.8%
    • Comments: 6.2%
    • Shares: 11.8%

    Let’s dig deeper into data.

    How arabs react to videos on facebook, Mintrics, digital boom, study 2018
    Brands the elicited the most Reactions in Egypt in 2018

    Brands the elicited the most HAHA reactions in Egypt in 2018:

    • Zeego 86.6%
    • iflix 86%
    • MINT by EGbank 80.6%
    • Molto Egypt 75.3%
    • WAVO 75.2%

    Brands the elicited the most Love (Heart) reactions in Egypt in 2018:

    • Spokesman of the Egyptian Presidency 96.4%
    • FLO 95.4%
    • Hyundai Egypt 95.1%
    • Azhar 94.2%
    • Magdi Yacoub Heart Foundation 93.1%

    Brands the elicited the most Dislike (Sad and Anger) in Egypt in 2018:

    • Israel in Egypt %45
    • Orman Charity Association 39.3%
    • National Cancer Institute 33.2%
    • Official page of Ministry of Interior 31.3%
    • LuLu Hypermarket Egypt 28.45%

    Now onto Saudi Arabia, where historically, Facebook has not been a prominent social platform but has recently picked up steam.

    How arabs react to videos on facebook, Mintrics, digital boom, study 2018, Egypt, UAE, KSA, Saudi, United Arab of Emirates, Saudi Arabia
    Brands the elicited the most reactions in KSA in 2018

    Brands the elicited the most HAHA reactions in KSA in 2018:

    • Suntop 67.3%
    • Careem 57.8%
    • Autozone Balubaid 45.7%
    • Toyota Service Saudi 45.2%
    • Jawwy 44.45%

    Brands the elicited the most Love (Heart) reactions in KSA in 2018:

    • Saad Eddin Pastry 93.7%
    • Dr. Soliman Fakeeh hospital 93.2%
    • Rabea Tea 91%
    • Riyad Bank 89.2%
    • Steak House 89.2%

    Brands the elicited the most Dislike (Sad and Anger) in KSA in 2018

    • Zain KSA 19.6%
    • The Saudi Investment Bank 13.1%
    • Almarai 12.4%
    • Souq.com 12.7%
    • Uber 10.8%

    And finally, the UAE, where Facebook is at the core of every brands’ digital plan.

    How arabs react to videos on facebook, Mintrics, digital boom, study 2018, Egypt, UAE, KSA, Saudi, United Arab of Emirates, Saudi Arabia
    Brand the elicited the most reactions in UAE in 2018

    Brands the elicited the most HAHA reactions in UAE in 2018:

    • Swyp 51.2%
    • VOX Cinemas 50.3%
    • The ASUS Republic of Gamers 48%
    • Atlantis, The Palm 36.9%
    • Careem 32.7%

    Brands the elicited the most Love (Heart) reactions in UAE in 2018:

    • BMW Abu Dhabi Motors 98%
    • Jollibee UAE 96.4%
    • SWAROVSKI 95.7%
    • Visit Ras Al Khaimah 94.7%
    • Emaar Dubai  93.7%

    Brands the elicited the most Dislike (Sad and Anger) in UAE in 2018

    • Dubai Cares 35.4%
    • DAMAC Properties 17.5%
    • du 16.2%
    • Emirates Islamic 15%
    • Awok.com 14.7%

    Here’s an infographic with the full study.

    infographic: how arabs react to videos on facebook, How arabs react to videos on facebook, Mintrics, digital boom, study 2018, Egypt, UAE, KSA, Saudi, United Arab of Emirates, Saudi Arabia
    Infographic: how Arabs react to videos on Facebook

     

  • Zain Kuwait Partners with J. Walter Thompson

    Zain Kuwait Partners with J. Walter Thompson

    J. Walter Thompson was successfully chosen by Zain Kuwait – one of the leading Telecom operators in the region – as its creative and communication partner, after finalizing its pitch process initiated in Q3 of 2018.

    Commenting on behalf of Zain Kuwait, Najla Al Eisa, Manager Corporate Communication and Branding Department said:

    “We value our brand and consumers more than anything, and as such believe that the creativity and innovation we bring them will be a key success formula. J. Walter Thompson is a partner we trust fully and one that can help us get there.”

    Sasan Saeidi, Regional CEO of J. Walter Thompson Gulf, added: “Zain is a special brand for us and we have been in partnership for years. Telco is a dynamic industry; an industry that demands innovative and fast thinking at the highest level.”

    She added, “as J. Walter Thompson, we pride ourselves with a positioning revolving around futures reimagined, and we look forward to imagining a beautiful future together full of effective business results and amazing creativity for the years to come. We truly value what we have built together and look forward to taking the brand to higher levels in the years to come.”

  • Cameron Craig: We used communications to turn around Apple

    Cameron Craig: We used communications to turn around Apple

    There are a few brands that are more beloved than Apple. And when it comes to leadership, few inspired me more than Steve Jobs. One person who had a front-row seat at Apple and who worked alongside Jobs was Cameron Craig.

    A look into Apple’s iPhone X Marketing Strategies

    Cameron worked with Apple for 10 years during the company’s dramatic turnaround period under Steve Jobs. Starting in 1997, Cameron led Apple’s agency efforts with Porter Novelli Australia before moving to Singapore to lead Apple’s communications in Asia-Pacific. The company then relocated him to California, where he played a senior role on the product PR team.

    Cameron will be heading to the Middle East to speak for the first time at IABC’s EMENAComm communications conference this February in Bahrain. He spoke to us about his time at Apple, the lessons he learned from Steve Jobs, and why communications were central to Apple’s turnaround.

    Event: IABC’s EMENAComm communications conference / February in Bahrain

    Q: Can you tell us about your Apple journey?

    Cameron: I worked on the agency side in the mid-1990s. We won the Apple business, and I joined Apple a couple of months later as the Asia Pacific lead. I was there for three years, and then they transferred me to Cupertino’s mothership in California. I was part of the product communications team during a fascinating time for Apple. I started at Apple a year after Steve Jobs returned. The first thing I worked on was the Think Different campaign, and my last project was the iPhone. I got to see a company’s journey from the brink of destruction to this massive company that emerged.

    Q: What are your learnings from that time at Apple?

    Cameron: I will be talking about five lessons that I learned during my ten years at Apple that I reapply every day. Since Apple, I’ve held several senior global roles, including Yahoo, Paypal, Visa, and Polycom. These five lessons are the basis on which I’ve succeeded in my profession.

    Q: Can you share one of those lessons with us now?

    Cameron: Keep it simple. You look at the press releases for Apple’s products, and they were so easy to understand. Take, for instance, the communications around the iPod. It was all about” 1,000 songs in your pocket. Listening to music will never be the same again.” Short words and short sentences, packed with emotion and meaning. There were no clichés, no jargon. As Steve Jobs used to say, if a mere mortal couldn’t understand our communications, then we’d failed. And you didn’t want to fail if you worked for Steve Jobs. Simplicity is a lost art. I get distracted and tempted to use complex wording, techno mumbo-jumbo, and it’s not easy following this rule. I’ll be sharing tips on how to do this during my talk at EMENAComm. The issue of simplicity was my biggest learning at Apple. And that is even more true today when we live in a world where English isn’t everyone’s first language. Please keep it simple, and your communications will be more effective.

    Q: Apple has always been great about talking to people’s emotions, about product benefits. How did you do this so well?

    Cameron: Steve Jobs was an amazing storyteller, and he put so much effort into getting these keynotes right. There was always a villain, be it a rival operating system. There’s always a hero, which is Apple, and there’s always tension in the story. Steve had great storytelling techniques. Look at Think Different; here is Apple at the brink with no products on the horizon, yet this campaign is packed with emotion and hope, which resonates with people worldwide. You can count that day as day one of the rebirths of Apple. A story that is rarely told, which I’ll be sharing at the conference, is what this did for Apple’s employees. I don’t think that Steve and the team at Apple get enough credit for their employee communication.

    Q: We’ve talked about Apple, but you’ve also worked with other global firms. What do we do if we don’t have a communicator like Steve Jobs at the top of our organization?

    Cameron: I believe firmly that everyone has a great story to tell. One example of this is Polycom, and I met the company’s founder a couple of days into my new role. It was at kids at workday, and he had these 11 and 12 year-olds completely engrossed. When he walked into a RadioShack store, he talked about buying a 99 cents book on how to make speakers, and that book led to the creation of this two-billion-dollar company. Every single company around the world has a Polycom speakerphone in their conference room. It’s an incredible story, and yet it had never been told. We changed that, wrote a Havard Business Review article, and started sharing his story widely. To repeat, we all have a story inside of us.

  • Connect Ads launches its own digital studio ‘Villa 30 Studio’

    Connect Ads launches its own digital studio ‘Villa 30 Studio’

    Connect Ads launched “Villa30 Studio” – its own creative digital studio, a move that will further enhance the dynamics of the digital agency ecosystem across the Middle East.

    “Villa 30 Studio” aims to bring creative, advertising, design, web development, motion graphics and digital content together in one single offering. The studio offers strategic, creative solutions and brings the industry’s top digital experts under one roof to help customers with all their digital needs.

    “Our passion is to inspire, entertain, and inform audiences by collaborating with our clients to reach the full potential of their visions and attain their goals. From concept to completion, we are the team to amplify brands and elevate projects on any screen size,” said Hany Bahgat, Media Production Head, Villa30 Studio.

    Besides the usual digital services, Villa 30 has launched its own innovative solutions like CAPOW – a super fast, creative, low cost solution to convert your static images into impressive videos.

    Moreover, Villa30 will work closely with AnaContent – the content arm of ConnectAds that develops innovative and engaging multi-platform branded content projects across online, social, mobile and video channels.

    Connect Ads is a subsidiary of A15 group and operating in 15 MENAP markets. Connect Ads has been leading the digital advertising industry in the region since 2001 accumulating extensive experience from working close with digital media and technology giants over the past 17 years.

  • Five Steps to Improve Your Writing Skills in Plain Language

    Five Steps to Improve Your Writing Skills in Plain Language

    A communication is in plain language if its wording, structure, and design are so clear that the intended readers can easily find what they need, understand what they find, and use that information.

    Center of Plain Language has a five-step checklist that will guide you through the plain language process and help you develop content that’s right for your organization.

    Step 1. Identify and describe the target audience.

    Define the target groups that will use the document or website

    • List and prioritize top tasks by audience group
    • List what people need or need to know to complete the task
    • List characteristics of the groups that should influence design (for example, age, computer experience…)

    The audience definition works when you know who you are and are not designing for, what they want to do, and what they know and need to learn.

    Step 2: Structure the content to guide the reader through it

    • Organize the content so that it flows logically
    • Break content into short sections that reflect natural stopping points
    • Write headings that help readers predict what is coming up

    The structure works when readers can quickly and confidently find the information they are looking for.

    Step 3: Write the content in plain language

    Keep it short and to the point

    • Write short but logical sentences
    • Present important information first in each section, subsection, and paragraph
    • Include the details that help the reader complete the task
    • Leave out details that don’t help or may distract readers, even if they are interesting
    • Use transitions to connect ideas, sentences, paragraphs, or sections

    Set a helpful tone

    • Use a conversational, rather than legal or bureaucratic tone

    Pick the right words

    • Use strong verbs in the active voice
    • Use words the audience knows
    • Make titles or list elements parallel (for example, start each with a verb)
    • For websites: Match the link wording to landing page names

    The language works when readers understand the words and grasp the intended message quickly and confidently.

    Step 4: Use information design to help readers see and understand

    • Use headers and sub-headers to organize the information
    • Use typography (font size, color, bold, etc) to guide the reader’s attention
    • Use whitespace to organize the information
    • Use images to make content easier to understand

    The design works when users notice and use the signposts to move through the information efficiently.

    Step 5: Work with the target user groups to test the design and content

    Test the design at multiple points

    • Were audience needs, such as top tasks, prioritized based on user research?
    • Did you test navigation labels and information organization for predictability?
    • Did you test the content for readability and understandability?
    • Did you test the final product?

    Use evidence-based testing strategies

    • Were the participants representative of the target groups?
    • Did you test your design and content with enough people?
    • How was understanding and ability to act measured?
    • Was there a before-and-after comparison to demonstrate improvement?

    Check that the final product is useful and usable

    • Ask readers to describe who and what the document or site is intended for
    • Have them show you how they would find the information they want or need
    • Ask them to describe key concepts or processes in their own words
    • Observe whether target users can finish key tasks easily and confidently
    • Note where they stumble or misunderstand and rethink those parts of the site or document

    The document or site works when target users can find what they need, understand what they find, and act on it confidently.

    This article appeared first on Center For Plain Language.